The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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DanA7234's avatar
DanA7234
New Contributor
11 months ago

Reports not tracking session end time

I am running a report of user and device logins for the previous week. Nearly every single entry states that every session lasted a number of seconds (Anything from 5s to 40s) only.  Any ideas on wh...
KateG's avatar
KateG
GoTo Manager
11 months ago

Hi DanA7234

Nice to see you.

I see someone reached out to the support team and was advised to select the option for "Remote Sessions" instead of "Remote Access." I hope this resolved the issue!