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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

I apologize for the delays in supporting Windows 10 V2004, and expect an update regarding Central services very soon.  

 

Thanks for your patience. 

tonyv1's avatar
tonyv1
Active Contributor
6 years ago

HI - When is this update coming? It has been almost 3 months and we are still having the same issue. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    I'm sorry for the delays and will try to get an update in the next week from our development team.

    • jpedersonVAC's avatar
      jpedersonVAC
      Active Contributor
      6 years ago

      Is there any update on this issue?  I have a few computers now where screen blanking is enable, but not actually blanking the screens.  We also have the issue where you can't have a "Headless" system meening the workaround of turning the monitors off, doesn't work for us because LMI doesn't work on some of our hardware when it is "Headless".  This is becoming very frustrating!

      • JCSS's avatar
        JCSS
        Active Contributor
        6 years ago

        Still no response AshC can you give us an update this has been going on months?

         

        Thanks

    • RonanMac's avatar
      RonanMac
      Active Contributor
      6 years ago

      Hi, Is there any update on this? I have just updated to Windows 10 2004 and my screens won't blank. I work on highly confidential files in the company and now I can't work from home!!!

      • RonanMac's avatar
        RonanMac
        Active Contributor
        6 years ago
        Also, if I turn monitors off then I can't use dual monitors remotely.
    • AbbyS's avatar
      AbbyS
      New Member
      6 years ago

      Any updates on this yet? Very frustrating!

      • JCSS's avatar
        JCSS
        Active Contributor
        6 years ago

        AbbyS AshC has said there will be an update this week hopefully we will get something tomorrow.  This has been going on a very long time now

    • JCSS's avatar
      JCSS
      Active Contributor
      6 years ago

      Has this now been fixed or is it still a problem?

      • tabakdds's avatar
        tabakdds
        Active Contributor
        6 years ago
        Still not fixed. Totally unacceptable at this point.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    I apologize for the delays and hope to have more info next week around the development work.

    • AndrewH85's avatar
      AndrewH85
      Active Contributor
      6 years ago
      AshC wrote:

      I apologize for the delays and hope to have more info next week around the development work.

      AshC  Any update on this. I don't think you guys really understand how big of an issue this is for us. I've literally put an entire Windows 10 deployment on hold for this issue.

    • JCSS's avatar
      JCSS
      Active Contributor
      6 years ago
      Hi there I've just seen this post after server clients have all complained to me about this

      I know you are hoping for an update this week can you please let us know how likely it is that we will see it and also how we will be able to force it out to all clients asap
  • tabakdds's avatar
    tabakdds
    Active Contributor
    6 years ago
    I agree. It’s taking way too long to fix it and it’s every disruptive to work.