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Forum Discussion
AndrewH85
6 years agoActive Contributor
Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My co...
- 5 years ago
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
JCSS
6 years agoActive Contributor
AshC
6 years agoRetired GoTo Contributor
JCSS The latest Windows updates from Microsoft have blocked the ability for LogMeIn to blank the screen, based on some security issues they viewed as vulnerable. While you can still roll back this update (#2004) to resolve the issue, we are currently working on a new way to blank Windows machines with this OS version moving forward. I'm sorry I don't have a current ETA to share, and will update as soon as I hear more.
- AndrewH855 years agoActive Contributor
Considering how long this has taken they probably only have 2 developers and spend all the money from their price hike on marketing and executive pay.
- rmctague5 years agoNew Member
Any update? Win 10 2004 has been out for how long now??? Looking for other options currently.
- StaceyLull5 years agoNew Contributor
This is critical for our use as well. AshC do you have an update??
- 34r7655 years agoVisitor
SplashTop
- ITDEPT875 years agoActive Contributor
AshC Are we to understand that your programmers were only working on the latest LMI update which now triggers a message to acknowledge the screen blanking issue. Seems like a limp attempt to help absolve LMI from legal ramifications.
The WU was released at the end of May 2020. Six months is too long to wait for a solution. Our organization has already found/tested a competitor that comes at a lesser price for our 200 seat subscription.
- SueKoz5 years agoVisitor
I am having the exact same issue. Unable to "blank" out my screens, and also the toggle for the monitors has disappeared. I have to now utilize the 1) options 2) monitors, then work it through there.
Is there currently a fix in process? I did have a windows update last week on my computer as well.
Thank you!
- LockonCC5 years agoActive Contributor
AshC, is the removal of the monitor switching button on the options bar also related to this issue? If not, then why was that removed... it's a royal PITA to have double the number of windows open now.
Thanks
- AshC5 years agoRetired GoTo Contributor
Due to the development work required this new blanking technique is taking longer than expected. I apologize for the delays and hope to have more information in the next week or two around a delivery ETA.
- bcredeur5 years agoActive Contributor
Just confirmed this doesn't work in Windows 10 20H2 either.
So we are now 2 windows 10 versions deep with this not working. 1909 was the last one. - RonanMac5 years agoActive Contributor
I think the fact that AshC is remaining silent on this thread speaks volumes, LogMeIn obviously don't want this issue being highlighted and are hoping they will have a fix before people that haven't noticed it so far start questioning them and moving provider. Luckily we managed to roll back the Window 10 2004 update on 2 PCs in our office that only updated recently and blanking is working but because my update was over 10 days ago rolling back the update is not an option. We have had to turn off Windows update on the 2 PCs for now while we await an answer from LogMeIn (not ideal at all) which I don't expect to happen given how this has been handled thus far. The plan now is to move the PCs that we need blanked for confidentiality purposes away from LogMeIn and over to VPN/RDP set up as we have been left with no choice. It's a pity LogMeIn haven't seen fit to handle this with some degree of customer care because up until this happened I couldn't fault the service.
- RonanMac5 years agoActive Contributor
Hi AshC , it is coming up on 4 weeks since you last updated on this thread about the issue first reported in June. Is there going to be a fix? If yes then will it be? Whether you answer today and how you answer will be pivotal in whether I ask our IT company to arrange RDP/VPN set up instead or not and look for a refund for our LogMeIn subscriptions. It is totally unacceptable that this issue is being allowed to drag on without providing your customers with some meaningful update as to when or if you can restore the screen blanking feature. It is difficult enough trying to organise staff working from home, social distancing in the office etc. etc. without another added headache like this.
Regards,
Ronan
- campbelclan5 years agoVisitor
- RonanMac5 years agoActive Contributor
AshC This is quite poor considering the size of LogMeIn. The hassle it would cause to roll back a windows feature update and no ETA - Really?? If this is not resolved by the time subscription renewal comes around my company will be looking for an alternative provider.