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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

JCSS  The latest Windows updates from Microsoft have blocked the ability for LogMeIn to blank the screen, based on some security issues they viewed as vulnerable.  While you can still roll back this update (#2004) to resolve the issue, we are currently working on a new way to blank Windows machines with this OS version moving forward.  I'm sorry I don't have a current ETA to share, and will update as soon as I hear more.

seadmin's avatar
seadmin
New Contributor
5 years ago

AshC Is there any update you can share on the resolution of this issue? Even a tentative/target resolution date would be helpful. Thanks.

  • StaceyLull's avatar
    StaceyLull
    New Contributor
    5 years ago

    This is critical for our use as well.  AshC  do you have an update??

  • 34r765's avatar
    34r765
    Visitor
    5 years ago

    SplashTop

  • mmoo9154's avatar
    mmoo9154
    Active Contributor
    5 years ago

    ITDEPT87  *please* do the community a favor and post the competitor you found that has implemented screen blanking.  This is a serious problem that every person on this thread is experiencing. Thank you!

  • JCSS's avatar
    JCSS
    Active Contributor
    5 years ago

    ITDEPT87 who have you found and do they have the same abilities as LMI?

     

    I may have to look to change as well with the way this is working.

     

    Thanks

     

    J

  • ITDEPT87's avatar
    ITDEPT87
    Active Contributor
    5 years ago

    AshC  Are we to understand that your programmers were  only working on the latest LMI update which now triggers a message to acknowledge the screen blanking issue. Seems like a limp attempt to help absolve LMI from legal ramifications.

     

    The WU was released at the end of May 2020. Six months is too long to wait for a solution. Our organization has already found/tested a competitor that comes at a lesser price for our 200 seat subscription.

     

     

  • SueKoz's avatar
    SueKoz
    Visitor
    5 years ago

    I am having the exact same issue.  Unable to "blank" out my screens, and also the toggle for the monitors has disappeared.  I have to now utilize the 1) options 2) monitors, then work it through there.

    Is there currently a fix in process?  I did have a windows update last week on my computer as well.

    Thank you!

  • LockonCC's avatar
    LockonCC
    Active Contributor
    5 years ago

    AshC, is the removal of the monitor switching button on the options bar also related to this issue?  If not, then why was that removed... it's a royal PITA to have double the number of windows open now.

    Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Due to the development work required this new blanking technique is taking longer than expected.  I apologize for the delays and hope to have more information in the next week or two around a delivery ETA.