Forum Discussion

AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

RonanMac's avatar
RonanMac
Active Contributor
5 years ago

Hi AshC , it is coming up on 4 weeks since you last updated on this thread about the issue first reported in June. Is there going to be a fix? If yes then will it be? Whether you answer today and how you answer will be pivotal in whether I ask our IT company to arrange RDP/VPN set up instead or not and look for a refund for our LogMeIn subscriptions. It is totally unacceptable that this issue is being allowed to drag on without providing your customers with some meaningful update as to when or if you can restore the screen blanking feature. It is difficult enough trying to organise staff working from home, social distancing in the office etc. etc. without another added headache like this.

Regards,

Ronan

JCSS's avatar
JCSS
Active Contributor
5 years ago

HI AshC I have to agree with RonanMac this has now been going on way to long and a roll back of windows just isn't an option.

 

I currently have a 2 year contract with Logmein and really need to know what is happening.

 

Thanks

 

J