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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

tonyv1's avatar
tonyv1
Active Contributor
6 years ago

Hello, 

 

We are having issues with blanking screens on windows 10 version 2004. I've uninstalled the monitor drivers and reinstalled them to see if the DPMS driver would install but nothing works. In our work enviornment, the blank screen function is critical. Please is there a fix to this? Thank you.

tonyv1's avatar
tonyv1
Active Contributor
5 years ago

Update!

 

 

Hi guys, looks like the  issue has been resolved on our side. Log me in has issued a new update on 11/09/2020 (Version 1.3.5144). We are no longer having issues with screen blanking. Finally!! 

 

So make sure you update log me in. Also we are running win 10 os build 19041.572 with exp pack 120.2212.31.0. not sure if that makes a difference. 

 

UPDATE!! DISREGARD DOESNT WORK STILL 😞

  • AndrewH85's avatar
    AndrewH85
    Active Contributor
    5 years ago

    Verified does not work with:

     

    Host Computer

    LogMeIn Control Panel Host software version 4.1.0.14072 (Nov 2 2020 13:29)

    Windows 10 Pro 2004 OS BUILD 19041.388 Exp Pack 120.2202.130.0

     

    Client Computer

    LogMeIn Client 1.3.5144

    Windows 10 Pro 2004 OS BUILD 19041.264 Exp Pack 120.2202.130.0

     

     Lets not guess, update both client and host and then test and verify. I get the prompt saying blanking does not work with a host on 2004. I highly doubt this is fixed based on the release notes and based on what people are noticing.

  • KimK1's avatar
    KimK1
    New Contributor
    5 years ago

    I'm using LogMeIn Client Version 1.3.5144.  It seems like it is working now but not 100% positive on that.  I also switched from Pro to Central.  Which I prefer because I can enforce MFA.

  • AndrewH85's avatar
    AndrewH85
    Active Contributor
    5 years ago
    I use LogMeIn for employee remote access and screen connect for remote support to computers. I only install LogMeIn on computers for users that will work remote.
  • tabakdds's avatar
    tabakdds
    Active Contributor
    5 years ago
    What software are you using?
  • tonyv1's avatar
    tonyv1
    Active Contributor
    5 years ago
    Ok ya'll disregard my comment LOL it still doesnt work!!!!! It worked on the laptop but not the desktop. wowers this is sad.
  • tabakdds's avatar
    tabakdds
    Active Contributor
    5 years ago

    I updated both My Logmein Client is now 1.3.5144 and control panel

  • AndrewH85's avatar
    AndrewH85
    Active Contributor
    5 years ago

    Sad thing is another software I use for remote support of end users the screen blanking works just fine for Windows 10 2004, it's not impossible they just don't know how to fix it.

  • tonyv1's avatar
    tonyv1
    Active Contributor
    5 years ago

    Make sure you are updating log me in client and not control panel. According to he version you provided, that is for log me in control panel. 

  • tabakdds's avatar
    tabakdds
    Active Contributor
    5 years ago

    It's still NOT working on my end. Updated version 4.1.0.14072 (updated 11/09) now give me alert "changes introduced by Microsoft are preventing screen blanking on hosts running Windows 10,  Version 2004 and above"

     

    very frustrating!!!