The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

Anon21108's avatar
Anon21108
Active Contributor
5 years ago

There is no fix. It's a Logmein problem that they have known about since August and have still not fixed even though they keep saying it's coming soon. Soon apparently means more than 6 months. It's getting ridiculous and some of us are starting to look for alternatives. 

ISHelpdesk's avatar
ISHelpdesk
New Contributor
5 years ago

I found a possible fix.  Since we use Dell machines and my machine doesn't have this issue.  Dell's site says that the install of the DPMS didn't work, because the user needed elevated credentials.  I went to LogMeIn's site looking for the DPMS driver, but was only able to find instructions on removing it.  I called support and they said I needed to create a page with the blanking option selected.  He was not able to tell me where the package was saved.  He remotely looked and was not able to find the file, so he is going to check with his upper level support and call me back.  We are running on Windows version 1909 not 2004.  He told me it doesn't work on 2004, but my machine is running 1909 and it works fine.  Waiting his return call at this point.

  • ISHelpdesk's avatar
    ISHelpdesk
    New Contributor
    5 years ago

    Oh, and there are not error messages when the install doesn't work.

    • ISHelpdesk's avatar
      ISHelpdesk
      New Contributor
      5 years ago

      Issue resolved on my user's machine.  We are running 1909.  The tech at LogMeIn said the issue is also in 1909, but I removed and reinstalled LogMeIn and made sure to move the button to Blank Screen the first connection and it is working.  Hopefully this helps someone.  Have a Great Day!!!   Ralph  : )

      • PPalette's avatar
        PPalette
        Active Contributor
        5 years ago

        what does running 1909 mean?  I am trying to blank screen but I am not a tech person.  Can you help?