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Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My co...
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
I found a possible fix. Since we use Dell machines and my machine doesn't have this issue. Dell's site says that the install of the DPMS didn't work, because the user needed elevated credentials. I went to LogMeIn's site looking for the DPMS driver, but was only able to find instructions on removing it. I called support and they said I needed to create a page with the blanking option selected. He was not able to tell me where the package was saved. He remotely looked and was not able to find the file, so he is going to check with his upper level support and call me back. We are running on Windows version 1909 not 2004. He told me it doesn't work on 2004, but my machine is running 1909 and it works fine. Waiting his return call at this point.
Oh, and there are not error messages when the install doesn't work.
Issue resolved on my user's machine. We are running 1909. The tech at LogMeIn said the issue is also in 1909, but I removed and reinstalled LogMeIn and made sure to move the button to Blank Screen the first connection and it is working. Hopefully this helps someone. Have a Great Day!!! Ralph : )
what does running 1909 mean? I am trying to blank screen but I am not a tech person. Can you help?
1909 is the Windows version we are currently running. Instead of 2004.
I think we are talking about two separate issues. The KNOWN issue for screen blanking NOT working anymore is with 2004 and above only.
The support person at LogMeIn said it may also happen in Windows version 1909. That is what we are running, but I have only been notified by one person so far. I believe it was caused by them not flipping the switch to Blank Screen the first time they got in.
