Screen Blanking not working after Windows 10 2004

ITDEPT87  Regarding the screen blanking fix, yes.  Regarding a couple other known issues such as double cursors, that should be released in a couple weeks.  

AshC  Can you confirm if the official release is out and was pushed to endpoints?

AshC this was a self-built computer. Here is the build:

Exvaris  Can you also tell us what hardware / computer model is having trouble with screen blanking? 

In reality we will probably need to gather both LMI and Windows logs to compare notes.  I'm sorry this is still affecting some of your sessions. 

Performance is dependent on the machine I connect to. It works on some machines and not on others. There is no consistency.  The one machine I need it to really work on is the one where explorer crashes repeatedly. The crashing stops as soon as I disable screen blanking. 

I am not getting crashes. I can remote in and control the computer just fine, but it doesn't blank the screen.

Yes. It's broken AGAIN. Screen blanking has been broken consistently for a year. It's ridiculous. 

Now when I try to use it, windows explorer on the  remote computer keeps crashing and I can't control the remote machine. It crashes, restores the desktop and then promptly crashes again in an endless loop. 

Logmein should be ashamed of this disaster. It has been ongoing since 2020 and they have done little to fix it. I pay to use this software and have been a customer for more than a decade. I have been using Logmein since it first became available in the early 2000s. It used to be great but now it appears that they have got their fingers in so many other things due to acquisitions that they care little about the product that started it all. 

AshC 

Windows 10.0.19042

LMI 4.1.0.14344

Exvaris  Can you confirm the operating system in use there, as well as the LMI software version installed? 

I've been having on-and-off issues with screen blanking for a long time. For several months my screen blanking worked fine, but sometime in the last few weeks it stopped working and now people around my host computer can still see what I'm looking at.

Is there some new fix to this coming? Screen blanking seems very inconsistent and this presents a problem for me as I am working with sensitive information.

It doesn't really surprise me, but  a month after "any day now"  I'm still on 14344.

Any comment?

AshCThank you!

ITDEPT87  I suspect the full release any day now.  I should know for sure the ETA next week. 

AshCThank you for providing the information. I did have an opportunity to try the latest Beta that you had provided in your last post. I made sure that both the remote/host were completely patched included all CU's and feature updates. I installed the Beta on both machines and confirmed that blank screen was working. I then switched my color quality back to "HD" and confirmed that the mouse trailing issue was resolved.

Do you know when the official update will be released and how it will be pushed out?

AndrewH85 ITDEPT87 StaceyLull

The version we plan to fully release soon can be downloaded from this secure site: 

https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89

After installing and rebooting your problems persist, please see if you can gather the following log files from the affected PC: 

1. ·  Debug level host log
2. ·  dxdiag log

Reference guilde:  https://support.logmeininc.com/pro/help/how-to-view-logmein-event-log-files-logmein-t-host-preferences-log 

Send the logs to 'gotoservice - at - logmein.com'.

Thanks. 

AshC 

Where do we get the beta build from? I'm on 14344 which is from March.

AshCIf you're referring to the beta build; yes, I tried that back on May 6th and reported that the issue persisted. Was there another release since then?

Mine is also still having the mouse trailing/lagging issue.

ITDEPT87  The issue should be resolved in the latest build.  Have you tried installing the new test version there? 

AshC  It has been awhile since there has been any updates. Can you provide one regarding the Mouse Trailing issue.

Nevermind the following, just discovered the conversation buried on page 15 that happened after the "solution" post... have found a way to edit my original post but not delete it (original post: Is there further patching in the works? Screen-blanking recently seems to no longer be compatible with the dual-monitor feature. I can get screen blanking to work with one monitor, but in order to use the dual-monitor feature I have to turn screen-blanking off. I used to be able to use both simultaneously.)

AshCThe color quality issue comes as a result of the mouse trailing issue. This came about when the screen blank update was pushed. The current work around to mitigate the mouse trailing issue involves adjusting the Color Quality setting down from "HD". As a result, screen refreshes and remote performance is overall impacted.

I tried the beta build on Win10 Pro.

ITDEPT87  Certainly the multiple mouse problem, though I'm not sure about the display alterations.  Can you say which operating system you installed the beta build upon?

AshCShould we expect the color quality/mouse trailing issue resolution to follow closely behind this?

I tested this latest release just to see if it was covered and it was not.

For those users affected by multiple monitor issues, we may have an updated endpoint version you can try.  The download is available here:  https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

After further testing we hope to push this out to all users in the coming days.  Please let us know if you have any more issues with the new version. 

Thanks.