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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Thanks for your patience as we look into the cause of this behavior.

 

For anyone experiencing this problem currently, you can help further our investigation by sending affected Host PC log files to 'gotoservice@logmein.com'.

rickbern's avatar
rickbern
Active Contributor
5 years ago

I'm happy to send a log file as we have the laggy mouse issue, where is this file? I don't see a link in the control panel