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AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

swigco's avatar
swigco
Active Contributor
5 years ago

AshC, location of the logs please?

Our update - we too have the 4 monitors issue and the lagging cursor issue. In addition, we have resolution issue. When I remote to a laptop with not external monitor, I only see a small window 1920x1080 on my 1920x1200 monitor. The only available resolutions are "Match resolution" and "1920x1080", and "Match resolution can not be selected". So there is really only one resolution available.

We figured out that going to Device Manager and disabling the "Logmein Virtual Display Adapter" under Display Adapters solves many of the problems, but it also removes the blanking again. And there is no easy way to re-enable it, I had to reinstall LMI to do further testing.

The lag and refresh rate are pretty much unbearable for remote support, never mind for users trying to work from home and be productive.

Happy to help any way we can because this has been a real obstacle for too long. I appreciate how painful this experience must have been for the LMI team and wonder what sort of partnership there really is with Microsoft if a bomb like that was dropped with no warning. But, LMI is a BIG company, focus everyone on this issue instead of coming up with new "nice to have" features. We need the base  product to work, then we can enjoy the cherries on the top. 

Thank you,

Pavla

  • rickbern's avatar
    rickbern
    Active Contributor
    5 years ago

    Your missing the point. I was responding to one specific post about revit having a blank screen. Sorry to confuse you.

  • dstech's avatar
    dstech
    New Contributor
    5 years ago

    Most definitely is not an Autodesk problem - as we don't have autodesk installed either.

     

    Our Logmein worked flawlessly and fast before the update.  Yes the screen blanking wasn't working however using the product didn't impose any degradation of screen performance or mouse lag, now that screen blanking is fixed, the performance has suffered greatly.

     

    I would prefer the option of turning off screen blanking to gain back the performance we had previously.

  • ISHelpdesk's avatar
    ISHelpdesk
    New Contributor
    5 years ago

    We do not have Autodesk installed on a machine that had the issue.  We updated and the issue resolved.  She is running Windows version 2004.

  • rickbern's avatar
    rickbern
    Active Contributor
    5 years ago

    Ellem,

     

    Here's my findings on the issue

     

    I think that's not logmein's problem, I think it's autodesk's. I discovered this issue a year ago when we went full remote.

     

    https://revitforum.org/showthread.php/43013-Revit-No-Monitor-LogMeIn-model-does-not-show

     

    I tried the little dongles (display emulators), they worked for a while, but some windows upgrade killed the ability to resize a window. The best I can come up with while this ridiculous problem persists is to put some  tracing paper affixed with drafting dots over the screen

  • ITDEPT87's avatar
    ITDEPT87
    Active Contributor
    5 years ago

    AshCany updates on the mouse trailing. Seems that degrading the color quality is the only workaround. This is not ideal with slower response time/page refresh.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Ellem89  If the screen blanking function isn't working properly there, can you tell us which OS version is in use on the Host PC?  

     

    What type of display is hooked up to the Host, and through which connection / port? 

  • Ellem89's avatar
    Ellem89
    New Contributor
    5 years ago
    Hi,

    Iam updated to the lastest version by of logmein but screen blanking still doesnt work.

    If i turn off the host pc screens i can open programs like revit and autocad and see the menu bars but the model screen is blank white
  • ITDEPT87's avatar
    ITDEPT87
    Active Contributor
    5 years ago

    ASH Can you provide an update regarding the mouse trailing issue when the screen is blanked?

     

    Peers:

    There was some talk after the last update regarding the loss of remote file drop capabilities. I have been able to drag/drop files between remote sessions without an issue for a couple of weeks now. This seems to be resolved.

  • swigco's avatar
    swigco
    Active Contributor
    5 years ago

    I am so sorry! Apparently we have logging disabled in our deployment policy, the field LMI Control Panel is blank and there are no logs in the default location 😞 

    Everyone, if you can, pls send your logs to Ash so that they can get us out of this.

    Pavla