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Forum Discussion

AndrewH85's avatar
AndrewH85
Active Contributor
6 years ago
Solved

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    5 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

Exvaris's avatar
Exvaris
New Contributor
5 years ago

I've been having on-and-off issues with screen blanking for a long time. For several months my screen blanking worked fine, but sometime in the last few weeks it stopped working and now people around my host computer can still see what I'm looking at.

Is there some new fix to this coming? Screen blanking seems very inconsistent and this presents a problem for me as I am working with sensitive information.

Anon21108's avatar
Anon21108
Active Contributor
5 years ago

Yes. It's broken AGAIN. Screen blanking has been broken consistently for a year. It's ridiculous. 

Now when I try to use it, windows explorer on the  remote computer keeps crashing and I can't control the remote machine. It crashes, restores the desktop and then promptly crashes again in an endless loop. 

 

Logmein should be ashamed of this disaster. It has been ongoing since 2020 and they have done little to fix it. I pay to use this software and have been a customer for more than a decade. I have been using Logmein since it first became available in the early 2000s. It used to be great but now it appears that they have got their fingers in so many other things due to acquisitions that they care little about the product that started it all.