Forum Discussion

plc1982's avatar
plc1982
Active Contributor
5 years ago

Screen resolutions changing after exiting LogMeIn

Hi all,   I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.   I'm convinced this issue is related to the ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi,

This issue is likely a result of the newer LMI screen blanking technique, and we are currently investigating why it is creating abnormal effects on some Host PCs.  I should have more information in the next 15 days, with development ETD.   Thanks for your patience. 

  • ChadMcM's avatar
    ChadMcM
    Active Contributor
    4 years ago

    Did this get resolved in a subsequent release?  I'm having a similar issue running Windows 21H1 and LogMeIn 4.1.0.14512

     

    Connecting from a client whose native resolution matches the host, I only get a lesser resolution option, so my visible host screen only takes up about 2/3 of the client's screen.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      ChadMcM  Sorry about that, it is not the expected behavior.  Can you tell us what graphics cards are installed upon the host PC? 

      • ChadMcM's avatar
        ChadMcM
        Active Contributor
        4 years ago

        It's a Radeon Pro WX5100