Forum Discussion

sjr1's avatar
sjr1
New Contributor
6 years ago

Security Code Required when User Logs on from Different Computer

I have all students in an online class using the same logon credentials.  We are using LogMeIn Client vs. the LogMeIn Website.   Since each student logs on from his/her own laptop/PC, LogMeIn wants t...
  • AshC's avatar
    AshC
    6 years ago

    sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

  • sjr1's avatar
    sjr1
    New Contributor
    6 years ago

    Is this something new, and does it only apply to the LogMeIn Client?  I did not have this happen to students in a December class.  All used LMI Client with the same logon credentials.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      sjr1  Yes, I believe almost all LMI services now incorporate the use of RBA for security reasons.  Some services activated this in late 2018.

  • scottwilkins's avatar
    scottwilkins
    Active Contributor
    6 years ago

    How do you whitelist a location?  I'd love to do that for our Corporate Office IP.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      scottwilkins  You must contact Customer Support if you need to whitelist a device (it's not just whitelisting an IP address, as there are additional security factors involved).

      • bshowalter's avatar
        bshowalter
        New Member
        6 years ago

        AshC I have the same issue. How do I contact customer support to have a device whitelisted?