Forum Discussion

sjr1's avatar
sjr1
New Contributor
6 years ago

Security Code Required when User Logs on from Different Computer

I have all students in an online class using the same logon credentials.  We are using LogMeIn Client vs. the LogMeIn Website.   Since each student logs on from his/her own laptop/PC, LogMeIn wants t...
  • AshC's avatar
    AshC
    6 years ago

    sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

AshC's avatar
AshC
Retired GoTo Contributor

sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

sjr1's avatar
sjr1
New Contributor
6 years ago

Is this something new, and does it only apply to the LogMeIn Client?  I did not have this happen to students in a December class.  All used LMI Client with the same logon credentials.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    sjr1  Yes, I believe almost all LMI services now incorporate the use of RBA for security reasons.  Some services activated this in late 2018.