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Security Code Required when User Logs on from Different Computer
I have all students in an online class using the same logon credentials. We are using LogMeIn Client vs. the LogMeIn Website. Since each student logs on from his/her own laptop/PC, LogMeIn wants t...
sjr1 I'm sorry about that. Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication). This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.
How do you whitelist a location? I'd love to do that for our Corporate Office IP.
scottwilkins You must contact Customer Support if you need to whitelist a device (it's not just whitelisting an IP address, as there are additional security factors involved).
AshC I have the same issue. How do I contact customer support to have a device whitelisted?
bshowalter It's best to call in directly: https://www.logmein.com/support/contact-us?
