Forum Discussion

sjr1's avatar
sjr1
New Contributor
6 years ago

Security Code Required when User Logs on from Different Computer

I have all students in an online class using the same logon credentials.  We are using LogMeIn Client vs. the LogMeIn Website.   Since each student logs on from his/her own laptop/PC, LogMeIn wants t...
  • AshC's avatar
    AshC
    6 years ago

    sjr1  I'm sorry about that.  Whenever a new location / IP address is recognized by the system it triggers a security alert in order to confirm the users identification (Risk Based Authentication).  This setting cannot be disabled, though we do have the ability to white-list specific locations, instances where you cannot access the email address.

scottwilkins's avatar
scottwilkins
Active Contributor

How do you whitelist a location?  I'd love to do that for our Corporate Office IP.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

scottwilkins  You must contact Customer Support if you need to whitelist a device (it's not just whitelisting an IP address, as there are additional security factors involved).