Forum Discussion

Shaunas's avatar
Shaunas
New Member
5 years ago

Sophos showing up as three seperate antivirus products

In the new antivirus section on LogMeIn Central is showing up as three distinct products and returning an error in the attached image.  Is there a way to clear this error as Sophos uses both Windows...
ddieckman's avatar
ddieckman
Active Contributor

Just to let you know, we are seeing this same behavior but with LMI AV. It seems whatever LMI component looks for all AV on the system and sees Windows Defender as an installed AV. So, even though you are only using one AV, it counts Windows Defender as an installed AV so it says you have redundant anti-virus.

 

It's annoying but it doesn't affect the software from doing its job. That's about all you can hope for from LogMeIn support. Asking support to fix it won't get you anywhere.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Thanks for bringing this up.  I will share the messaging with our team for a full review.

  • ddieckman's avatar
    ddieckman
    Active Contributor
    5 years ago

    Thank you for that. I do truly appreciate it. We've had this happen for some time now and each time we brought it to support the answer was lackluster.

     

    if it helps, I have attached a screenshot of what it looks like on about 50% of our machines. ~200 or so

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Can you please confirm some of the affected OS and LMI Host software versions installed from the affected machines?

      • ddieckman's avatar
        ddieckman
        Active Contributor
        5 years ago

        All devices are Windows 10. Mostly Build 1909, some 2004.

         

        All LMI host are on the newest build: Version 13774.