Forum Discussion

Gfree's avatar
Gfree
New Contributor
7 years ago

Support hangs up and disconnects a call they don't want to help

Support is terrible.  I pay way too much for a product that cannot provide proper support.  I bought a product that has an antivirus packaged.  I am now told it is a 3rd party program and not support...
GlennD's avatar
GlennD
GoTo Manager
7 years ago

Hi Gfree,

 

I apologize for the poor experience. From looking in our system it appears that you have been in email contact with one of our support agents and they have provided you with the command you needed. Do you need any further assistance?

  • Gfree's avatar
    Gfree
    New Contributor
    7 years ago

    No, I never did get proper help.  I received an email with a command that did not work.  A 3rd party RMM (tested and installed AFTER this issue) worked AOK with their script.