Forum Discussion

Tkanger's avatar
Tkanger
New Member
2 years ago

Systems are starting to fail (LogMeIn Guardian has detected a problem with the LogMeln software)

Recently we have had a rash of our systems starting to fail with the error message: LogMeln Guardian has detected a problem with the LogMeln software installed on this machine. Once the error occurs...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi Tkanger, welcome to the community.

     

    I apologize for the frustration, there was an issue identified with the latest version yesterday. We are asking affected customers to uninstall, reboot and then install this older version.

     

EricDorothy's avatar
EricDorothy
Active Contributor

Gleen, can you elaborate on the bug that you found?   What does it do to the system that has this version installed on it?

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi EricDorothy welcome to the GoTo Community. 

 

The issue was specific to a new build 15224 that was released and the symptoms were the computers that installed this version appeared offline. 

  • EricDorothy's avatar
    EricDorothy
    Active Contributor
    2 years ago

    I did see that, but I've also noticed that it seems to be filling up the hard drive of the machine that it's on as well.  Can you confirm this behavior?  If so, what is the cause of this run away behavior?

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      EricDorothy I don't have further insight into the root cause, however filling up the hard drive was not reported as a symptom.

       

      If you are still running the old version, you should reach out to customer support who can assist with downgrading to the previous version. 

      • EricDorothy's avatar
        EricDorothy
        Active Contributor
        2 years ago

        Some of our field technicians have reported that the drive was fulling up until he opted to not send report and clear the popup, and he could see the drive space freeing up as he refreshed the File Explorer and watched C: drive contents.  LogMeIn was still running in the background so seems to be the LogMeIn Guardian service.
        It seems that while that dialog is presenting, it is filling up the drive space with error logs.