Truekey and LogMeIn

Question

I am using LogMeIn to connect to my client’s computer. The client has Windows 7 Pro running on a Dell 980.

I am running Windows 7 pro on an HP z210

Someone installed Truekey on the Dell 980.

The client’s monitor is larger than mine and LogMeIn did a good job of screen management.

Before Truekey was installed, LogMeIn ran fast.

Now when I connect to the Dell 980, the screen is slow to respond and the screen seems to refresh slowly.

Also I have to pan the screen now. LogMeIn seems to have no way to manage the difference in screen size.

Q1.) What are the known problems between TrueKey and LogMeIn?

ashc · Answer

donpick&nbsp; Can you try disabling the screen blanking option to see if that improves your performance?&nbsp;

donpick · Answer

Please tell me how to do disable screen blanking.

ashc · Answer

donpick&nbsp; The following support guide can be used as a reference:&nbsp;

https://support.logmeininc.com/pro/help/how-to-blank-the-host-screen-during-remote-control-logmein-t-remotecontrol-blank

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