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Forum Discussion
Unsuccessful account recovery attempt
When I do account recovery, I never receive recovery email. I can't recover my account and no one gives me an answer.
I've got two users with this same situation. They don't remember their passwords, but they receive nothing when they follow the "I forgot my password" instructions. I've checked the email security and confirmed that nothing is getting caught in spam filters. We are never receiving the password reset confirmation emails.
Hi AK_Andy, welcome to the community.
We cannot reset any account passwords here, please Contact Support and they will be able to assist you over the telephone.
