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Forum Discussion
Urgent! Latest Client Not Compatible With Mac OS X 10.11 (El Capitan)
Urgent! I'm running on OS X 10.11 (El Capitan) due to requirement of other software. The new LogMeInMac Client does not work on El Capitan. I've got my older version which still works fine. Ho...
Hi Chuck,
I'm afraid while we kept support open for older Mac systems that Apple no longer supported themselves, we eventually had to stop supporting these ourselves. OSX 10.11 falls into this category, and I'm sorry we don't keep older versions available for download due to several security concerns.
Hello Ash,
It's not that I don't have access to the compatible older version, I have multiple archived copies
The problem is the new incompatible version automatically installs over the old compatible version, despite not being able to run on this platform, requiring me to constantly go back and restore my archived copy. This happens at least once daily. I understand coming out with a new version that requires a certain OS version, I don't understand installing on an incompatible OS. Updating should be an option.
Are there, possibly, any flags I can add in the config.xml file to disable AutoUpdate?
Best,
Chuck
The design was to keep older operating systems on previous Central software versions, and not send any updates. In your case, we would be interested in the host logs from your affected Mac from the period of automatic update. Please let me know if you're able to grab those for Customer Support.
Hello Ash,
Remember, this is not on one of my remote hosts, this is on the machine I use to login to central and access the my remote hosts and is running "LogMeIn Client.app" from the /Applications folder. On first use every day, the auto-updateer overwrites the client with the incompatible client.
My current workaround was to change permissions on the "LogMeIn Client.app" folder, forcing the authorization dialog to appear, which I can then cancel and continue with my day.
That being said, I'd be glad to provide logs. How/where should I upload them and which files do you require?
Best,
Chuck
Thank you for that clarification.
As of August 2018 Apple stopped releasing security updates for 10.11, and I am afraid we no longer support the client desktop application for Macs older than OSX 10.12. While we tried to keep the door open for a period, this was a change we eventually had to make permanent.
