Using LMI Central to Apply Windows 10 Updates Fails

I had an absolutely horrible call from their "support" yesterday.

Worst call ever.

I needed to remote into all my computers that won't update and provide logs for all, then I needed to verify my configuration of LMI to ensure the computers were pulling correctly and send that to LMI, then it would take a few days to get an answer from LMI as to why this isn't working. 

Sorry, I don't have time for all that **bleep**. 

Problem is not 2 months ago they told me that updates only become available to apply to computers when at least 100 computers in my company report the same update, then and only then can I apply, only problem is, I don't have 100 computers in my company, so how does that **bleep** work?

Support reads from a script, has no knowledge of the platform or its history. I started using LMI back with XP and never had an issue with updates, then when 7 rolled out there were a few hiccups, but support was helpful, knew the product and got back to you in a timely manner, even if it was a bigger issue that took some time, you still had regular communication with a knowledgeable person.

Now 10 rolls out and every version of 10 breaks LMI's ability to update computers like the program has been able to do in the past. Now its jump through this hoop, that hoop, bend over backwards and even after you do everything they ask, they come up with a new reason it doesn't work and start the process all over again.

LMI get your head out of your arse and either fix this or remove it from the program. You're not helping anyone anymore.

Still an issue with me as well and we have almost 12k computers.  I agree they need to just remove the function if it will not work correctly.    There has been no product development or movement on anything in LMI central for quite some time.  It is very disappointing.  

So months later you now asking for more information like support does and your assuming that it has something to do with my computer but this is multiple computers and I'm not the only user with this issue so how it is my machine? My environment? Etc, etc.

I have invited you/Log Me In support to come and look at these logs all you want but no one follows up.

The machine are all on Windows 10, version 1903, they are all running the latest version og LMI (12700)

Thanks for the info telenberger .  We would greatly appreciate some more of the data points requested above in order to shed more light on the issue.  If you can't email the alias, you can also call directly into support and referenc this feed.  We have a ticket up, and engineers have now requested more background.

So your telling me to call into the samse support group that has passed this over multilpe times already as an internal issue? Well, that makes sense. I think that for all the money we have been paying yu and for all these years, support should follow up on this and contact me directly.

telenberger  You can also email our Community group with the above mentioned data points to 'gotoservice@logmein.com', for the purposes of updating the existing ticket.

If you prefer a direct outreach at a time when you can troubleshoot with one of the affected PCs and a Customer Support rep, then please click on my Community name here, and send a private message with your contact info as well as the best time to continue working together.

Called supprt and they had no way to reference this thread, had no open tickets regarding this issue and in short, couldn't help me.

So what is the point of this forum? A place for people to complain and get random useless answers to placate us?

Thanks for the follow up telenberger .  If you were referencing this thread then they should have done some log collecting, and I apologize if there was any misunderstanding.

Please click on my Community name and let me know what the best way is to contact you directly.  I will then have someone familiar with the ticket reach out at your convenience.

Clicked on your community name but didn't see a way to leave you my information privately.

However, more Windows updated came down last night and guess what I can't do today? Your right, can' tapply them. How much longer do we have to wait for LMI to correct these issues and go back to being a useful tool for IT?

@telnberger I am very sorry for the delay in the resolution with this matter.  We continue to work on the fix, and I hope to have more information soon.

Thanks for your patience.