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Forum Discussion
philbud
2 years agoActive Contributor
Windows 7 Host cannot connect
Maybe someone can help me with this....Hopefully! Long story short...We have a remote Windows 7 (32bits) that we cannot upgrade (old software on it). It is isolated from everything except for logmei...
- 2 years ago
GlennDI tried the solutions, but none seemed to work. However, your suggestion about certificate was spot on.
I ended up calling support, and spoke to a very patient gentleman by the name of Juan. We basically found the issue to be missing DigiCert Global Root G2. Apparently this is more of an issue for 32-bit version of Windows 7, but 64-bit version is very similar.
To fix this particular issue:
1.) Download DigiCert Global Root G2 from - https://cacerts.digicert.com/DigiCertGlobalRootG2.crt
2.) Right click and select "Install Certificate".
- In the wizard, the second page (Certificate Store), ensure you select "Place all certificates in the following store", select Browse...
- In the Certificate Store box, tick "Show physical stores"
- Expand the folder "Trusted Root Certification Authorities" (second from the top, under Personal)
- Select "Local Computer" folder and press OK
- Press Next in Certification Store
- Finish!
LogMeIn control panel instantly came to life and connected again.
Hope this helps!
GlennD
2 years agoGoTo Manager
Hi philbud,
I am going to private message you a file to enable full debug mode in the software so a log file is generated.
philbud
2 years agoActive Contributor
Thank you for your help. I responded to your private message.
Let me know next step
- GlennD2 years agoGoTo Manager
Thank you. A support ticket is open and a representative will be reaching out to you.
- Kelvin_Perez2 years agoNew Contributor
I have the same problem, after the last maintenance on March 24th on the logmein platform, all my Windows 7 computers were disconnected and the connection could not be reestablished.
Could you share the solution.
- philbud2 years agoActive Contributor
Sorry but we still have same problem on Win7 host. Host gets offline and after a few days it comes back online.
I never found the exact problem...