Forum Discussion

philbud's avatar
philbud
Active Contributor
10 months ago

Windows 7 Host cannot connect

Maybe someone can help me with this....Hopefully! Long story short...We have a remote Windows 7 (32bits) that we cannot upgrade (old software on it). It is isolated from everything except for logmei...
  • smmNick's avatar
    smmNick
    4 months ago

    GlennDI tried the solutions, but none seemed to work. However, your suggestion about certificate was spot on.

     

    I ended up calling support, and spoke to a very patient gentleman by the name of Juan. We basically found the issue to be missing DigiCert Global Root G2. Apparently this is more of an issue for 32-bit version of Windows 7, but 64-bit version is very similar.

     

    To fix this particular issue:

    1.) Download DigiCert Global Root G2 from - https://cacerts.digicert.com/DigiCertGlobalRootG2.crt

    2.) Right click and select "Install Certificate".

    1.  In the wizard, the second page (Certificate Store), ensure you select "Place all certificates in the following store", select Browse...
    2. In the Certificate Store box, tick "Show physical stores"
    3. Expand the folder "Trusted Root Certification Authorities" (second from the top, under Personal)
    4. Select "Local Computer" folder and press OK
    5. Press Next  in Certification Store
    6. Finish!

    LogMeIn control panel instantly came to life and connected again.

     

    Hope this helps!

GlennD's avatar
GlennD
GoTo Manager

Hi philbud,

 

 I am going to private message you a file to enable full debug mode in the software so a log file is generated.

 

philbud's avatar
philbud
Active Contributor
10 months ago

Thank you for your help. I responded to your private message.

Let me know next step

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Thank you. A support ticket is open and a representative will be reaching out to you.

    • Kelvin_Perez's avatar
      Kelvin_Perez
      New Contributor
      6 months ago

      I have the same problem, after the last maintenance on March 24th on the logmein platform, all my Windows 7 computers were disconnected and the connection could not be reestablished.

      Could you share the solution.

      • GlennD's avatar
        GlennD
        GoTo Manager
        6 months ago

        Hi Kelvin_Perez, welcome to the community.

         

        Do the computers show as online or offline? Have you checked that TLS 1.2 is enabled?