The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Windows Updates
LogMeIn Central's Windows Update feature is not recognizing the vast majority of December's patches. I've had issues with some patches before but this is the worst I've ever seen. On Windows 7 machi...
been there no answer of why there is -details not yet available bla bla- still no response from LMI
uptimesvc oscarwingartz I don't know of any tickets up around the behavior you're reporting. If you can call directly into Customer Support, I am certain we can help document the problem environments to see where the hold up is.
I apprecaite your response and really wish that was the case. Unfortunately I have had multiple tickets open on this issue and the problem has only become worse. Support always want access to my client’s computers which is very inconvenient. I have however played along in the past. The annoying thing is this is a very repeatable issue and should be able to be investigated in house. If someone at LMI would setup a test computer and manage windows updates on it using LMI Central I pretty much guarantee you would see the dreaded "Details not yet available..." message very quickly. To make it easier make sure the target PC has Windows Defender enabled because those updates are processed thru WU and very often cause issues.
BTW - The last time I called in on this problem the tech told me this was by design and that it prevents dangerous or malicious updates from getting pushed. This was on the Friday after MS patch Tuesday and the patch causing the issue was a MS security update that amongst other things fixed a zero-day vulnerability. Not helpful at all. In addition, most of my patching takes place on weekends to minimize impact on my customers and surprisingly there is still no phone support on weekends.So it's patch weekend and guess what? Two of the four available patches for Windows 10 are not being recognized by LMI yet again. The dreaded "Details not yet available" message for both KB890830 (Standard monthly MSRT) and KB4537759 (MS Security update for Adobe Flash Player)
I don't understand - this used to be an occasional problem. Now it's a constant issue and renders the LMI update capabilities useless. If we have to get on every machine to finish updates what good is this module?
Same issue here. Almost 900 endpoints and all are showing this behavior.
I hate to say it (and I am not trying to be a jerk) but submitting a ticket or calling tech support is almost always a waste of time.
Please update the product so that the Windows update works appropriately 100% of the time (at least 90% of the time). It is not an environment issue (this is happening at many locations for us (domain, non-domain, different typologies, different Internet providers, etc.). This is a LMI issue that needs to be addressed. The product is simply not working.
Thank you.
John
