This problem is only happening with the one PC. It is located on the east coast, while I am west. Connections across town (off lan) do work though. This connection has worked in the past, with the computer on the same (wireless) network it is on now.
As for the support on the phone -- I was in holding for the next available operator for 20minutes before I hung up.
Ideally, I could give my client a URL to test against. I just heard from him right now again and it seems the computer in question can't access email either right now -- but can do some other online tasks... and I see its status as on or off in the logmein client.
Can you recommend any test procedures?
Thanks,
DR
One more question: should there be a windows defender firewall rule listed?
Daver99 Windows Defender rarely causes issues with LMI services. Reference doc: https://help.logmein.com/articles/en_US/Documentation/central-c-lmi-firewalls/?q=firewall&l=en_US&c=products%3Almicentral&fs=Search&pn=1
It sounds like this is isolated to one client in your case though, which is also demonstrating additional connection issues--- so I'd say it's just that PC or location. If there's no other security present, have you tried to connect to it while in safemode with networking?
Thanks for the link - I did have him relocate to a spot with a wire connection and now am able to connect. The previous network was a "guest" wifi connection. I'll look at the link - I don't know if possibly the corporate guest network is now more locked down? I would like to know specifically why the connection fails.
The wifi is a "public" network in windows, while the wired is running as private. Which made me suspect firewall rules.
DR
