This problem is only happening with the one PC. It is located on the east coast, while I am west. Connections across town (off lan) do work though. This connection has worked in the past, with the computer on the same (wireless) network it is on now.
As for the support on the phone -- I was in holding for the next available operator for 20minutes before I hung up.
Ideally, I could give my client a URL to test against. I just heard from him right now again and it seems the computer in question can't access email either right now -- but can do some other online tasks... and I see its status as on or off in the logmein client.
Can you recommend any test procedures?
Thanks,
DR
