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casascoco's avatar
casascoco
Active Contributor
7 years ago
Solved

Your session may have timed out or the host may have gone offline

The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard.  The remote host says it is in session however w...
  • AshC's avatar
    AshC
    7 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

DaveSC's avatar
DaveSC
Active Contributor
7 years ago

Hi AchC,

 

Sorry, the number of PoSReady 09 machines are minimal. The issue we are experiencing are on PoSReady 7 machines and Windows 10 machines. My mistake, this was a typo, albeit, we do have LogMeIn running on the PoSReady 2009 machines.

 

My issue is currently being dealt with by LogMeIn support. Numerous logs have been provided together with screen shots. So hoping to get an answer soon.

 

Thanks

 

Dave

 

 

casascoco's avatar
casascoco
Active Contributor
7 years ago

DaveSC Thank you for the update! Please follow up once you hear something from support.