The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however w...
Hey DaveSC,
Sadly no. The issue still continues to pop up on a regular basis. From what I've gathered it appears to be a problem with the LogMeIn Service, or one of its dependencies. This may be a shot in the dark but you could try setting up a recovery response for the LogMeIn Service. My thought is for first and second failure restart the service at 1 and 2 minutes, and on subsequent failures restart the computer. I have not tested this theory yet, but please let me know if you have success trying it out. I'll keep you updated if I have the time to try this fix.
AshC I have tried calling support when on site, and they ask for remote access to the host, which my clients do not authorize due to NDA's and privacy policies. I would be happy to try to walk through the problem with support without them creating a remote session to my client's host. However, phone support appears to be unwilling to help in this manner.
Thanks @casacoco, restarting the LogMeIn service on the host fixed it for me-- thanks. Obviously not helpful though if you don't have physical access to the host. I hope LMI do something about this.
All I have to say is, UGH. One of the remote pc's I connect to will sometimes make the normal connection. But then will stop. I'm 1000 miles away from the remote pc. The rig is a few years old running windows 10. It makes no sense at all. Was able to log into the pc about a week ago now back to timing out. I will probably be able to login again at some point. There is no rhythm as to why it is happening.
I will not be down to that location for a few months.
This has been happening for a few years, I just haven't followed up on it. Until now.
- Sadly, the only fix I've found is a reboot of the remote host.
Just dropping a note to see if there is a fix or an update on this thread. I do not have as many PC's, but I am about 800 miles away from one that I am running into the same problem.
Thank you,
Kevin
