‌🤖 Your AI Wish List: What’s Your #1 Must-Have? ‌🤖

Hi ragiven!

This is a very timely request as we launched Sentiment & Topic Detection  in March as part of our AI Optimization offering for Contact Center! 

With this feature, you're able to see aggregated views of all sentiments and topics, access interactive charts and filtering, and gain the ability to do a deeper analysis for every call.

The key benefits of Sentiment & Topic Detection include being able to:

• Analyze why customers are calling in and how they feel to uncover systemic trends that can be acted upon to improve customer experiences
• Identify and resolve critical pain points for customers to improve CSAT

   

  More information and our data sheet can be found here: https://www.goto.com/connect/customer-experience-platform/ai-features

   

  Please let us know if you have any questions!