Antivirus Health - Threat Found
If a threat has been detected by GoToResolve EPP, where can I find more details about the specific threat detected? For example: Last scan report Last scan: Aug 17, 2023, 10:09 AM Scan result...
Forum Discussion
I appreciate the suggestion Glenn, but Windows Defender on the target machine is reporting no threats at all. Is the threat reported by GoToResolve is true or false? Without more detail, I am stuck.
Understood. So I think we talked about this already in another post. My understanding is that in this situation Windows Defender scanned and may have initially registered 'something', but it ultimately decided that there was nothing of concern. Resolve is picking up on the fact that 'something' was potentially detected so it is showing a notification. Your local AV should be the one you pay attention to at the end of the day.
Improvements to EPP in Resolve will correct this miscommunication. I will try to find out more about this from the team next week.
The Antivirus Health last scan report now shows the specific threat that was found, including a path. I definitely appreciate that improvement. Unfortunately, it is not yet a complete solution since the threat report is never cleared by the console. When can we expect that issue to be resolved?
I have the exact same issue (shaking my head)...
Revisiting this topic.
There is zero benefit to this feature as it is currently implemented. Why are you providing the Threat Found indicator, without also providing the reason it is being displayed? What is the logic behind this decision?
I really think correcting this feature's shortcomings should be a very high priority.
So - some great progress on this topic. I can now see the detailed reason for raising the alert.
Now, how do I make it go away if the situation has been resolved?
