Forum Discussion

JohnN2's avatar
JohnN2
Active Contributor
9 months ago

Caps Lock Issues

During Go To Resolve sessions (with either unattended systems or with users' computers), to enable caps lock it requires pressing the caps lock button twice. Same in reverse: if I want to disable cap...
GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi JohnN2, welcome to the community.

 

How reliably can you recreate this issue of the Shift key not registering or having to push Caps Lock twice for it to register? 

Do you typically connect from the same computer to your clients? 

Does it happen more often with a specific client you connect to? 

 

 

  • JohnN2's avatar
    JohnN2
    Active Contributor
    9 months ago

    Hi GlennD,

     

    Thanks for the warm welcome and quick response!

     

    I can reliably recreate the issue of having to push Caps Lock twice for it to register 100% of the time.

    It's about 50% or so with the Shift key not fully registering.

     

    I typically connect from about 3 different computers to our clients.

    It doesn't happen more often with any specific clients, it's the same with all endpoints.

     

    Hope that helps!

     

    Thanks,

    -John

    • GlennD's avatar
      GlennD
      GoTo Manager
      9 months ago

      Thank you, I am checking with the team to see if the log files would include any useful information.

       

      • JohnN2's avatar
        JohnN2
        Active Contributor
        9 months ago

        No problem, I appreciate the assistance!

         

        If there's anything else I can provide on my end, please let me know.

         

        Regards,

        -John