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Cristiano_R's avatar
Cristiano_R
Active Contributor
4 months ago
Solved

Change support name

Good morning, maybe someone can help me, I can't find the section to change the name in remote support (see screenshot), at the moment my name appears "Cristiano" but I would like to be able to chan...
  • Cristiano_R's avatar
    Cristiano_R
    4 months ago

    Thanks Kate!!,


    problem solved, regards

KateG's avatar
KateG
GoTo Manager
4 months ago

Hi Cristiano_R​ good to see you, 

You should be able to do this in Admin Users Page, just update the Name with firs/last/company 

 

KateG's avatar
KateG
GoTo Manager
4 months ago

Cristiano_R​ 

Thanks for the screenshot. Can you try checking Hide Agent's Personal Information in Remote Support, if it's toggled on your last name will not appear. 

 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    4 months ago

    Thanks Kate!!,


    problem solved, regards