The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

m3700's avatar
m3700
Active Contributor
3 years ago

Collaborate with others

In "Desktop Console" under "Support" there is " Collaborate with others Join an ongoing session to resolve issues together. 000-000-000 Join " Could you kindly advise how to obtain the "ongoin...
m3700's avatar
m3700
Active Contributor
3 years ago

Hello Glen,

 

Unfortunately I cannot see "Controls" :

GoTo_Robi's avatar
GoTo_Robi
GoTo Contributor
3 years ago

Hi m3700 ,

I believe the misunderstanding is that the collaboration feature is available for attended (pin code based ad-hoc) support only.

Invite agents to the managed device (pre-deployed device) is on the roadmap (currently eof Q2).

Thx,

Robi