Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago

Device List not displaying

Currently as of Noon PDT, my Device List is not displaying in either the web or desktop console. All services are showing as up and running at https://status.gotoresolve.com/. Is there an issue on GoTo's end?

  • AWS has updated its status to resolved and we see service restoring to normal.

     

  • Our office and IT department is seeing this - everyone is having the same problem the screen is blank I hope this gets resolved quickly 

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi Boyd B. 

     

    I apologize for the frustration, we are researching this issue now.

     

    • dstclair's avatar
      dstclair
      Active Contributor

      AWS is down is this in any way related? We are unable to troubleshoot on top of this... GlennD 

      • Boyd B.'s avatar
        Boyd B.
        Contributor

        re: AWS being down.

         

        The allowlist for firewalls includes the following:

        *.console.gotoresolve.comTCP/443Various Resolve services are hosted under this domain, in AWS
        Note: Including but not limited to:
        • cdn.console.gotoresolve.com
        • reporting.console.gotoresolve.com
        • sessions.console.gotoresolve.com
        *.s3.amazonaws.com*.TCP/443Recording file download using signed URLs
        *.s3.eu-central-1.amazonaws.comTCP/443Recording file download using signed URLs
        *.s3.us-west-2.amazonaws.comTCP/443Recording file download using signed URLs
      • GlennD's avatar
        GlennD
        GoTo Manager

        AWS has updated its status to resolved and we see service restoring to normal.