Forum Discussion

Oluwadizzle's avatar
Oluwadizzle
Active Contributor
2 months ago

GoTo resolve ticketing slow to load for end users

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KateG's avatar
KateG
GoTo Manager
2 months ago

Hi Oluwadizzle​ 

Nice to see you. There were some issues reported yesterday with GoTo products that may have impacted performance on Monday and Tuesday. Could you let us know when the slowness started and provide a few more details about what your end users are experiencing? This will help us better understand if it’s related to the recent outage or a separate problem. Thank you!

  • Oluwadizzle's avatar
    Oluwadizzle
    Active Contributor
    2 months ago

    Hi KateG​ 

    This has been the case since we started using GoTo resolve last month. Works fine in the agent portal but for end users using helpdesk.me/tickets, there is a noticeable delay when loading tickets which has been reported by multiple users. We are talking 30-45 seconds or sometimes up to 1 minute which i don't think is ideal.

    Please advise. Thanks 

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      Oluwadizzle Thanks for the screenshot. I'm checking with the team to see if this is a known issue. I have also created a support case for you, so our agents can take a closer look. Someone from out team will reach out soon. Thanks for your patience.