GoTo resolve ticketing slow to load for end users
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Forum Discussion
Hi KateG
This has been the case since we started using GoTo resolve last month. Works fine in the agent portal but for end users using helpdesk.me/tickets, there is a noticeable delay when loading tickets which has been reported by multiple users. We are talking 30-45 seconds or sometimes up to 1 minute which i don't think is ideal.
Please advise. Thanks
Oluwadizzle Thanks for the screenshot. I'm checking with the team to see if this is a known issue. I have also created a support case for you, so our agents can take a closer look. Someone from out team will reach out soon. Thanks for your patience.
