The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
EasyGuy
2 years agoNew Contributor
GoToResolve Performance Issues?
Good morning. For several months, all of our GoToResolve users have been experiencing issues in connecting with our customers. For reference, we have about 25-30 people that use GTR, and we use it to...
GlennD
2 years agoGoTo Manager
Hi EasyGuy, welcome to the community.
I apologize for the frustration. I located your connectivity ticket and escalated it for an update.
- EasyGuy2 years agoNew Contributor
Thank you, the GTR team is in contact with us and working through things.
- Fogas_Suporte2 years agoNew Contributor
“We also experience frequent connection drops, and often we can’t even access the equipment. We’re accessing the device via mobile data, and I searched the forum to find more information
- GlennD2 years agoGoTo Manager
Hi Fogas_Suporte, welcome to the community.
Mobile networks can be tricky. If you click on the Stream Settings icon you can get some information about your current connection and also adjust the quality