Forum Discussion

EasyGuy's avatar
EasyGuy
New Contributor
11 months ago

GoToResolve Performance Issues?

Good morning. For several months, all of our GoToResolve users have been experiencing issues in connecting with our customers. For reference, we have about 25-30 people that use GTR, and we use it to...
GlennD's avatar
GlennD
GoTo Manager
11 months ago

Hi EasyGuy, welcome to the community.

 

I apologize for the frustration. I located your connectivity ticket and escalated it for an update.

 

  • EasyGuy's avatar
    EasyGuy
    New Contributor
    10 months ago

    Thank you, the GTR team is in contact with us and working through things. 

    • Fogas_Suporte's avatar
      Fogas_Suporte
      New Contributor
      10 months ago

      “We also experience frequent connection drops, and often we can’t even access the equipment. We’re accessing the device via mobile data, and I searched the forum to find more information

       

       

      • GlennD's avatar
        GlennD
        GoTo Manager
        10 months ago

        Hi Fogas_Suporte, welcome to the community.

         

        Mobile networks can be tricky. If you click on the Stream Settings icon you can get some information about your current connection and also adjust the quality