ewhitlowNew Contributor2 years agoIssue with time discrepancy in Helpdesk An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...Show More
KateGGoTo Manager to ewhitlow2 years agoewhitlow thanks for getting back to me, I can check with the team and see if this happened to others. You mentioned that it's not happening with all the tickets, was this the only ticket in which it occurred?
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