Forum Discussion

Manoj_Behal's avatar
Manoj_Behal
New Member
3 months ago
Solved

LogMeIn Resolve Welcome page Helpdesk

After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is ...
  • GlennD's avatar
    GlennD
    3 months ago

    Hi Manoj_Behal​, welcome to the community.

     

    I apologize for the frustration caused by this default behavior. What I would recommend doing for now is:

    1. When adding new users un-check the 'Send welcome email' (as shown in the image below)
    2. Send your own email to the new users after you add them, explaining that they can go to helpdesk.me/tickets in order to login and submit tickets.

    If you are using SSO: Direct users to sign in with SSO credentials
    If you are not using SSO and wanting to use standard auth: Direct users to go to helpdesk.me/tickets, click forgot password and go through that flow to establish a password. 

     

GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi Manoj_Behal​, welcome to the community.

 

I apologize for the frustration caused by this default behavior. What I would recommend doing for now is:

  1. When adding new users un-check the 'Send welcome email' (as shown in the image below)
  2. Send your own email to the new users after you add them, explaining that they can go to helpdesk.me/tickets in order to login and submit tickets.

If you are using SSO: Direct users to sign in with SSO credentials
If you are not using SSO and wanting to use standard auth: Direct users to go to helpdesk.me/tickets, click forgot password and go through that flow to establish a password.