Forum Discussion

efanning's avatar
efanning
Active Contributor
10 months ago

Multiple eMails

We have started getting multiple emails per ticket created, six to be exact.  Users are getting the same amount when they submit a new ticket.  Can't narrow down to start date, but it appears to have...
  • GyulaMucsi's avatar
    GyulaMucsi
    9 months ago

    We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.

     

GlennD's avatar
GlennD
GoTo Manager
10 months ago

Hi efanning,

 

I apologize for the frustration. We have received a few reports of this from other customers as well and a ticket has been opened with dev team. I am following the ticket and will post an update once I know more.

 

  • efanning's avatar
    efanning
    Active Contributor
    10 months ago

    Perfect, thank you Glenn.

  • Kevin30's avatar
    Kevin30
    Visitor
    10 months ago

    Hi, any updates on this?

    • GlennD's avatar
      GlennD
      GoTo Manager
      10 months ago

      Hi Kevin30, welcome to the community.

       

       This issue is still being worked on, we will post an update to this thread once it is corrected.

       

      • ewhitlow's avatar
        ewhitlow
        New Contributor
        10 months ago

        We are also experiencing this issue.