Forum Discussion

efanning's avatar
efanning
Active Contributor
9 months ago

Multiple eMails

We have started getting multiple emails per ticket created, six to be exact.  Users are getting the same amount when they submit a new ticket.  Can't narrow down to start date, but it appears to have...
  • GyulaMucsi's avatar
    GyulaMucsi
    8 months ago

    We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.

     

GlennD's avatar
GlennD
GoTo Manager

Hi efanning,

 

I apologize for the frustration. We have received a few reports of this from other customers as well and a ticket has been opened with dev team. I am following the ticket and will post an update once I know more.

 

efanning's avatar
efanning
Active Contributor
9 months ago

Perfect, thank you Glenn.