Forum Discussion

rcota's avatar
rcota
Active Contributor
19 days ago

Name Changes in Resolve Help Desk + GoTo Connect

Hello, not sure If we have a unique situation or not, but I wanted to highlight, what I believe is odd intended behaviour from Resolve and GoTo Connect on name changes in the Help Desk system. Where ...
TimothyD's avatar
TimothyD
Active Contributor
12 days ago

I've had a ticket open for a couple of weeks with a similar situation, where a mispelling occurred in setting up the user (not agent) and if you try to delete it and add it back, you seem to never be able to actually delete it (it just goes to "deactivated") and there's no way to change that, and you can't add back the correct name because it already exists. But you can no longer use the existing name because it's deactivated.

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 days ago

    Thanks TimothyD, I've made sure both of you are noted on the internal ticket we have open.