Forum Discussion

efanning's avatar
efanning
Active Contributor
3 years ago
Solved

Outlook incident description has no carriage return

Hello:   When we receive a notification from GoTo Resolve's Helpdesk stating that there's a new ticket, the incident description is one big paragraph in the email in Outlook and OWA.  In the actual...
  • efanning's avatar
    efanning
    3 years ago

    This appears to have been improved.  Thank you.

efanning's avatar
efanning
Active Contributor
2 years ago

This has gone backwards with the latest update.  Email is coming in fine, the ticket itself is not showing the carriage return anymore.  Will this be resolved again?

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago

    Hi, 

     

    Are you experiencing the same as before?

     

    Could you please send us a screenshot of the issue?

    • efanning's avatar
      efanning
      Active Contributor
      2 years ago

      I do, but it's saying I don't have permission to upload photos.  What is the preferred way I do this?

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        I think our spam filters were getting in the way, efanning please try adding your image again.