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GaryKe's avatar
GaryKe
New Member
3 months ago
Solved

Resolve not reverting back to the default printer after a remote support session

I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello,   I hope you can assist please...
  • GlennD's avatar
    GlennD
    3 months ago

    Hi JPCS, welcome to the community.

     

    We will be adding controls for disabling the remote printing feature in the near future. I will post an update once a release date is available. 

GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi GaryKe, welcome to the community.

 

I apologize for the frustration. At the end of the session the client's default printer should switch back automatically, I will check if this is an issue we are already working on and if the team needs log files to look into this further. We plan to introduce controls for the Remote Printing feature in the near future.