Forum Discussion

GaryKe's avatar
GaryKe
New Member
3 months ago
Solved

Resolve not reverting back to the default printer after a remote support session

I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello,   I hope you can assist please...
  • GlennD's avatar
    GlennD
    3 months ago

    Hi JPCS, welcome to the community.

     

    We will be adding controls for disabling the remote printing feature in the near future. I will post an update once a release date is available. 

KyleH_13's avatar
KyleH_13
New Member
31 days ago

I wanted to check to see if there has been any progress on this. It's extremely frustrating for end users and support agents alike when the default printer does not change back to the user's original default printer. It would be nice to have the option to disable it completely if it's not a feature you would ever use.

KateG's avatar
KateG
GoTo Manager
30 days ago

Hi KyleH_13​ 

Welcome to the Community. It is coming; the setting to turn off the Resolve printer is scheduled for the end of November. 

  • Cristiano_R's avatar
    Cristiano_R
    Contributor
    10 days ago

    Hello,

    Is it possible to know if this feature has been implemented and activated?

    Thanks

    • GlennD's avatar
      GlennD
      GoTo Manager
      9 days ago

      Hi Cristiano_R, this option is still in active development, I will update this post once it is ready to release.