Forum Discussion

ramonbakker's avatar
ramonbakker
Active Contributor
2 years ago

Some devices not showing host name, OS version and hardware specifications

Some devices not showing host name, OS version and hardware specifications. It does show processes, events, memory, cpu, drive and network usage The Launch terminal function is grayed out and does ...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you ramonbakker . I have been unable to find any known issue that would result in this, and given the other issues you reported in the other post I think it would be best to have one of our support representatives work with you directly. I've opened a support ticket for you with all the details you have shared and made a note of your location. 

 

Based on your comments in the other post where you mention that certain page elements do not load, I do wonder:

  • Do you have the same issues accessing the Console in your web browser and the agent desktop console?
  • If you can use a different network connection do you still see the same issues?
     
ramonbakker's avatar
ramonbakker
Active Contributor
2 years ago

Just tested on Edge as well, and adding some devices to a group doesn't work on this browser as well. Also the device information on some clients not showing.

  • ramonbakker's avatar
    ramonbakker
    Active Contributor
    2 years ago
    Since this morning it looks like the devices are now suddenly showing the information which didn't appear before. Didn't changed anything so really weird, not even restarted or touched the clients (were powered on and untouched the whole time).

    The problem that adding some devices to a group is failing does still exist. Also the problem that the labels are not loading in the filter window still exist.
    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi, we have a ticket open with the team for the issue of Labels not being selectable for Filters. As soon as there is a status update we will share it here in the community.

       

      • ramonbakker's avatar
        ramonbakker
        Active Contributor
        2 years ago
        Hi Glenn,

        Thanks for the update.
        What about the issue with the grouping of devices?