Forum Discussion

dstclair's avatar
dstclair
Active Contributor
5 days ago

Strange purple glitching when in remote sessions

Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and dif...
GlennD's avatar
GlennD
GoTo Manager
4 days ago

Hi dstclair and SBrown42,

 

  • Do you see this more often with attended or unattended sessions? 
  • Does adjusting the streaming settings have any effect? 
  • If you end the session and then start a new one with the same computer is the issue still there? Does it return? 

 

 

 

  • dstclair's avatar
    dstclair
    Active Contributor
    2 days ago

    It happens with unattended sessions. Steaming settings doesn't make a difference. Yes ending the session and starting a new one with the same computer happens. Even restarting Resolve it can still come back. It's very odd because its not consistent to any PCs it seems to be random.