Forum Discussion

Cristiano_R's avatar
Cristiano_R
Active Contributor
3 months ago

Terminal server not connect to the right User

Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago i...
KateG's avatar
KateG
GoTo Manager
3 months ago

Hi Cristiano_R Welcome to the Community.

 

I'm not aware of this as an issue, but I'm asking the team internally if they have any insight. I see that you are currently working with a support agent and supplying logs. Thanks for taking that step. 

  • Cristiano_R's avatar
    Cristiano_R
    Active Contributor
    3 months ago

    Good morning Kate,


    thanks, consider that this problem has arisen in the last week, I have been using Goto for 2 months now and everything was fine, I did not register this behavior.

    • KateG's avatar
      KateG
      GoTo Manager
      3 months ago

      Cristiano_R 

      The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

      • Cristiano_R's avatar
        Cristiano_R
        Active Contributor
        3 months ago

        Hello,

        any news about the ticket?

        regards