Forum Discussion

Cristiano_R's avatar
Cristiano_R
Active Contributor
2 months ago

Terminal server not connect to the right User

Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago i...
KateG's avatar
KateG
GoTo Manager
2 months ago

Hi Cristiano_R Welcome to the Community.

 

I'm not aware of this as an issue, but I'm asking the team internally if they have any insight. I see that you are currently working with a support agent and supplying logs. Thanks for taking that step. 

Cristiano_R's avatar
Cristiano_R
Active Contributor
2 months ago

Good morning Kate,


thanks, consider that this problem has arisen in the last week, I have been using Goto for 2 months now and everything was fine, I did not register this behavior.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Cristiano_R 

    The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

    • Cristiano_R's avatar
      Cristiano_R
      Active Contributor
      2 months ago

      Hello,

      any news about the ticket?

      regards

      • KateG's avatar
        KateG
        GoTo Manager
        2 months ago

        Hi Cristiano_R 

        I see an agent posted an update today and is awaiting your response. Thanks for your patience!