Forum Discussion

Cristiano_R's avatar
Cristiano_R
Contributor
10 months ago

Terminal server not connect to the right User

Good morning, I will try to explain my problem, for about 5/6 days, when I perform a remote control on a Terminal server, I can no longer connect to the administrator account, until a few days ago i...
Cristiano_R's avatar
Cristiano_R
Contributor
10 months ago

Good morning Kate,


thanks, consider that this problem has arisen in the last week, I have been using Goto for 2 months now and everything was fine, I did not register this behavior.

KateG's avatar
KateG
GoTo Manager
10 months ago

Cristiano_R 

The logs you sent today are currently being escalated internally. Hopefully, this will give more insight, thanks for taking this step. 

  • Cristiano_R's avatar
    Cristiano_R
    Contributor
    9 months ago

    Hello,

    any news about the ticket?

    regards

    • KateG's avatar
      KateG
      GoTo Manager
      9 months ago

      Hi Cristiano_R 

      I see an agent posted an update today and is awaiting your response. Thanks for your patience! 

      • Cristiano_R's avatar
        Cristiano_R
        Contributor
        9 months ago

        Hi Kate,

        ok, but no one has contacted me at the moment, bye